Pick.A.Roo is more than just a food & grocery app. #WeAreMore affordable, reliable, convenient, and much more! Discover something new with every click and have fun with every pick. There are hundreds of brands to browse through, from food, groceries, medicine, gadgets, home & kitchen, mom & babies, and so much more! Users of the app can easily add items from various brands, checkout in one go, and we’ll deliver in as early as just one hour!
We deliver between 7 A.M. – 10 P.M., though delivery times are also dependent on the partner store’s hours of operation. You’ll be able to see and select your preferred delivery time slot once you check out.
We currently service Metro Manila, some parts of Cavite, Laguna, Pampanga, & Batangas but we’re rapidly expanding, in order to provide a hassle-free shopping experience to more customers.
Unfortunately, no. You can only order and check out one store at a time.
You may message us at [email protected] as soon as possible, or at least one day before your delivery date. We will do our best to assist you.
Our shopper or partner store will contact you to provide possible replacement options, if any are available. Please expect calls or messages especially on your scheduled delivery date.
No, unfortunately. Once you check out your order, we will be unable to add items to your order. We recommend placing another order instead.
Yes, Pick.A.Roo only needs your mobile number to register and use the app.
Yes. We offer a Cash on Delivery option. Our trusted couriers will collect the payment from you prior to handing over the order to you. Various payment options are also available, which are risk-free, most especially since Pick.A.Roo supports contactless delivery.
You may contact our Customer Service Team via chat on the app,or you may send a message to [email protected]. Provide the order number, as well as the email address and registered mobile number. Our Customer Service Team will guide you on the next steps to process your case.
You will be notified on the app once a transaction has been successfully made using your account. We will also send an e-receipt to the email registered to your account.
You first need to download the Pick.A.Roo app. Then you can sign up by using your mobile number, name, email address, birthday, and gender. It's available on Google Play forAndroid users, and on the App Store for iOS users.
We do not recommend having more than one mobile number under one account.
You can track your order history using the Pick.A.Roo app. Select “Orders” on the tabs listed. It will show you your current order and completed ones.
Yes you can! You can do that using the Pick.A.Roo app. Click “Account,” from there you’ll see “Edit Profile” located on the upper right side of the screen. Select that and you’ll be able to change your account information.
For your safety, Pick.A.Roo supports contactless delivery. Upon placing your orders, we encourage you to provide delivery instructions (i.e. if our riders can deliver items right at your doorstep or if there’s a prefered area to place the orders). Once an order has been placed and finalized, your chosen shop/store will prepare the order in a very hygienic manner. Our team of riders will then deliver your orders to the indicated address, while dressed in full protective gear such as PPEs and face masks.
Deliveries will arrive within the period of your selected time slot. In the event that deliveries run late, we will notify you as soon as possible.
You may track the status of your order through the Pick.A.Roo app under the “Orders” tab. You can also send a message to [email protected], or chat with our friendly Customer Service Team on the app.
If your order has not yet been prepared, and if it is at least one hour before your chosen delivery time slot, you may contact us via chat on the Pick.A.Roo app, or you can send a message to [email protected].
For the safety and security of our riders and yourself, we do not encourage meet-up deliveries
No worries! All you have to do is indicate the recipient’s name and their contact number as a note, which is provided before placing an order. This is for your security and the security of your order.
You may check your receipts via email after a successful order delivery. For Official Receipts requests, you may contact us via chat on our app or you can send a message to [email protected].
Our shoppers are properly trained to select the best possible goods for you. We recommend that you check your order upon receiving it, to ensure that everything is in order. This request may need to be investigated thoroughly before returns can be made. You may also contact us via chat on our app, or you can send a message to [email protected]. Please be sure to provide all the necessary information regarding the item/s that you want to return.
Our team will assist and give you the best support that you need. You may contact us via chat on our app or you can send a message to [email protected]. Please prepare all the necessary information that we can use to investigate your complaint.
You may contact us via chat on our app or you can send a message to [email protected] and we will have the best people from our Business Development team contact you.
The P10 pre-authorization amount that appears while adding your card will be VOIDED once your order is checked out. This is simply a test charge to determine that the card is active.
If credit card transactions fall through, payments can be settled via cash or e-payment, prior to delivery.
Requests for the discount can be made by sending an email to [email protected] prior to placing an order. Note that the following criteria must be met before applying: - Name reflected in the Pick.A.Roo account should be under the PWD/Senior Citizen. - They need to have a valid PWD/Senior Citizen ID. - Must only have one (1) account in Pick.A.Roo. (Multiple accounts will result in account deactivation and rejection of the request.) You may also fill out this form: https://forms.gle/ijyMaVLxWgcKZgSg8 Note that the company reserves the right to disable the discount should we find out that this is being used for fraudulent purposes.